We take great pride in offering the best and most personalized service on the internet! Please do not hesitate to contact us at rockindvd@gmail.com

Q. How do I place an order ?

A. Please click on "Order Here" or on this Video Tutorial for more information on how to place an order.

Q. How do I contact springsteenliveinconcert.com ?

A. If you have any questions regarding your order or simply want more information about our services please contact us at rockindvd@gmail.com

Q. Do you ship Internationally ?

A. Yes, springsteenliveinconcert.com will ship anywhere in the world. Shipping per item is $3.99 (USA & Canada) and $5.99 (International). We ship regular air mail.

Q. How can I make a payment?

A. Once we receive the order form we will email you back with your final quote and payment options. We accept Credit Cards, Checks, International Money Orders, Cash.

Q. What is the normal delivery time frame?

A. We process and ship all orders within 2 business days after payment is received. Depending on where you live, it can take from 5 to 7 business days for North America and 6 to 8 business days for International destinations. We ship the items in heavy duty boxes, no broken cases during shipping.

Q. What do I get when I buy a DVD item ?

A. Each DVD item has their own specific color artwork in a DVD case. We use top quality color laser printing for nice glossy artwork look. The case is also protected by a plastic bag to avoid any scratches.

Q. What means NTSC and PAL Format?

A. NTSC and PAL are 2 different types of video formats. NTSC are playable in almost any American DVD players and PAL are playable in Europe DVD players. But that doesn't mean that if you live in America that you wont be able to play PAL DVDs. Some DVD players can play both kinds of DVD formats. Please make sure your DVD player is capable of playing the DVD format of the DVD you'll buy.

Q. The DVD I purchased does not play in my DVD player. What can I do to solve the problem ?

A. In order to make sure the DVD we sent is not defective, please try it in your computer. If it plays properly, it means the DVD we sent is in good condition. If this is the case, you might have selected a DVD format (PAL or NTSC) that is not playable by your DVD player. Please refer to the question "What means NTSC and PAL Format?" in the FAQ section. In the item description page, the format of the DVD is always listed to help you choose the DVD format that your DVD player will be able to play. If the DVD item you ordered is a PAL and your DVD player is only able to play NTSC formats or vice versa, please send us an email and we will try to work something out. We can make a manual conversion (from PAL to NTSC or NTSC to PAL) and send you a converted copy of the DVD which takes care of the problem more than 80% of the time.

Q. What is an Audience sourced DVD?

A. It is an amateur recording (Fan-produced). Audience DVDs are shot by fans in the crowd.

Q. What is a Proshot sourced DVD?

A. It is a professional recording (Multi-Camera). Proshot DVDs are mostly the best quality.

Q. What are the "" in the Quality/Rating" section mean ?

A. The Stars represent the overall quality of the Image/Sound of the DVD

: Perfect quality (Sound & Image). Comparable to professional recordings. Best quality.

: Excellent quality (Sound & Image). Almost as good as a five stars but not as perfect

: Very good quality (Sound & Image). Very clear sound and image.

: Good quality (Sound & Image). Just above average. The image is steady and the sound clear.

: Average quality (Sound & Image). The image is sometimes shaky and you can hear a bit of noise crowd. It is still recommended.

: Fair quality (Sound & Image). The image is often blocked or blurred and you can hear the crowd clapping and talking. I would recommend it only to people who were at this show or really like the setlist.

and below Stars: Poor quality (Sound & Image). Only for serious collectors!

Q. What do I get when I buy a CD item ?

A. Each CD item has their own specific color artwork in a CD jewel case. We use top quality color laser printing for nice glossy artwork look. The CD jewel case is also protected by a plastic bag to avoid any scratches.

Q. What is an Audience sourced CD recording?

A. It is an amateur recording (Fan-produced). Audience CDs are taped by fans in the crowd.

Q. What is a Soundboard sourced CD recording?

A. It is a professional recording (from the mixing desk). Soundboard CDs are mostly the best quality.

Q. What are the "" in the Quality/Rating" section mean ?

A. The Stars represent the overall sound quality of the CD recording

: Perfect sound quality. Comparable to professional soundboard recordings. Best quality.

: Excellent sound quality. Almost as good as a five stars but not as perfect.

: Very good sound quality. Very clear sound with very little interference or crowd noise

: Good sound quality. Just above average. The sound is clear but you can hear some interference or crowd noise.

: Average quality. There is more interference and you can hear crowd noise more often. It is still recommended.

: Fair sound quality. You can hear the crowd clapping and talking a lot. I would recommend it only to people who were at this show or really like the setlist.

and below Stars: Poor sound quality. Only for serious collectors!

Q. What is the return policy ?

A. If you have a problem with your item, please contact us at rockindvd@gmail.com. All items that are defective must be shipped back to us and then a replacement is shipped. The items returned to us must be in original condition with no visible damage or marks. We take great care to ensure that the items play before shipment.